Q: I am a Cox Medical Center Branson employee who used to access mypc.skaggs.net. I now need to access https://sra.coxhealth.com, but cannot login. What should I do?

You must use your COX user name and password to log into SRA. You cannot use your old Skaggs user name and password. If you are unable to log in with your COX user name and password, please contact the Help Desk.

Q: What do I need to use CoxHealth Citrix SRA?

  • A Windows PC with a Microsoft supported operating system. Apple computers work with CoxHealth SRA, but support is limited.
  • A web browser such as Internet Explorer 8.0 or higher. Other older versions of Internet Explorer or third-party web browsers may work as well.
  • Citrix Client version 4.1 or greater is required and can be downloaded from the Client Install page.
  • A reliable, high-speed internet connection with a downstream of at least 3 Mbps and an upstream of at least 512 Kbps. Satellite, line of sight wireless, and cellular internet are not recommended.
  • We also high recommend staying current with your operating system updates.

Q: How do I upgrade my Citrix Reciever?

  • Before you install a new version of the Citrix Reciever the current version should be uninstalled. You must be an administrator on your PC to perfom these operations. If you cannot perform these steps contact your IT support staff. Click on the Start and select the Control Panel

  • Depending on your view, Select "Uninstall a Program" or "Programs and Features".

  • Select the Citrix Receiver and click uninstall.

  • Download the Citrix Receiver Cleanup Utility from http://support.citrix.com/article/CTX137494 Extract the contents of the downloaded zip file to a location that you have access to and run ReceiverCleanupUtility.exe. Type N when you are finished to prevent uploading diagnostic information to Citrix. Reboot. This is very important or the next steps will not work. Download the Citrix Receiver from http://home2.coxhealth.com/srafaq/ClientFiles/CitrixReceiver4_1SRA.exe And install. When these steps are complete the new Citrix receiver should work. If any part of the uninstall or install process fails please contact your computer support for assistance.

Q: In Internet Explorer, when I launch my Citrix apps, why does it ask me to save the file instead of opening my application?

  • You may need to add https://sra.coxhealth.com to your Internet Explorer's "Trusted sites" list. To do this, Click the icon that looks like a gear in the upper right corner of your Internet Explorer browser, and then select "Internet Options." In older versions of Internet Explorer, select "Tools" on your Internet Explorer tool bar instead of the icon that looks like a gear.
  • Select the "Security" tab.
  • Select the "Trusted sites" icon, and then click the "Sites" button.
  • Type "https://sra.coxhealth.com" in the text field, then click "Add," then click "Close."
  • Click "Apply" then "OK."
  • Close your Internet Explorer browser, navigate back to https:\\sra.coxhealth.com. You may now login and launch your applications.

Q: Can I use my mobile device with CoxHealth Citrix SRA?

CoxHealth has SRA access enabled for Android and iOS, with limited support through the Help Desk for these devices.

Q: Can I use my Linux PC with CoxHealth Citrix SRA?

Citrix may provide receivers for various distributions of Linux. While we do not prohibit use of Citrix from Linux, we provide no support.

Q: What are the timeout / security settings for CoxHealth SRA?

The SRA web site will disconnect users after 20 minutes of idle time. This does NOT disconnect applications that you already have running. Timeouts of individual applications are set per application. The most common idle time limit for a Citrix application is 2 hours.

Q: Why did my CoxHealth SRA Citrix session just disconnect unexpectedly?

Even a good high speed internet connection can drop connection momentarily. While you may not notice this while browsing the internet, it may disconnect your Citrix session. If you suspect this is occurring, please contact your Internet Service Provider. Contact the Help Desk at 269-3153 if you suspect that your internet connection is not at fault.

Q: Why did I get a message that says “An online application is attempting to access files on your computer” when launching RDP or other applications?

If you receive a message similar to the below screenshot, your application is asking you to give access to files on your local computer.

This comes from the local Citrix Receiver on the client PC. If you are on an old version of the Citrix client it will look like this:

Select the level of access you wish to grant your remote session to files on your local computer.

Q: Why do I have to enter my workstation name in Citrix RDP?

The Citrix RDP app is hosted off of multiple servers. The first time you connect to each of the RDP servers you will have to type in your system name. Eventually, your profile will get created on each server and you won’t have to type in the system name anymore, except when profiles get cleaned up or removed from servers, or new servers are added. To connect to your system, type your system number in the “Computer” field (typically system numbers begin with a C and are followed by five numbers). Your system number can be located on the CoxHealth asset tag on your computer.

Once the remote system # has been typed in, hit “Connect.” Note: When connecting to remote systems running Windows 7 or higher (including Windows Server 2008 and 2008 R2), the new RDP client prompts for login credentials before you connect to the remote system. You will get the screen below; just type in the username and password to connect:

Q: I am a transcriptionist (or other user) and need to map a local drive to my remote Citrix SRA session. How do I do this?

Log into SRA and launch Citrix RDP. When the RDP Window opens up, the users will need to make a setting change within the RDP window itself before they hit "Connect" to connect to their computer.

Fill in the system number where it says Computer: and click on "Options”

Click on the "Local Resources" tab, and then click on more.

The user must have the "Drives" checkbox CHECKED. Click OK, then click “Connect” and you should receive a message like this.

Click “Connect”, or click the check box next to “Don’t ask me again for connections to this computer” to stop receiving these prompts and click connect. The message is just informational, letting you know that the computer you are connecting to will have access to the drives on the computer that you are using.

Enter your username and password and click OK. You may get prompted for access to files on your local computer. Select the desired level of access. You will then connect to your desktop and have your local C: drive mapped as “V on XENRDP#”

Q: I am an Apple user and am able to successfully launch an application. It takes me to a login prompt, but I cannot log in.

Change the keyboard option from “Only when using full screen” to “On this computer.”

Q: I am an Apple, iOS, or Android user and I am getting the message “The application is currently unavailable.” What should I do?

If you have added the application as a "Favorite" within the Citrix Receiver, something has changed on the server you are attempting to connect to. You will have to delete the application from your list of favorite applications, and recreate it from the list of all applications after refreshing the Citrix application list.